Frequently Asked Questions
Where are your products made?
All of our objects are handmade in New York. We source materials locally within the tri-state area. Any outside fabrication is also completed in the New York area.
Can I view your work in person?
At times, our studio is open to the public by appointment. Please contact us to set up an appointment. Additionally, we have a selection of pieces at retailers and galleries across the country. Please contact us for specific requests and we will direct you to the nearest stockist.
Are all your products made to order?
All of our pieces are made to order with the exception of our Gallery Objects which are one of a kind and available through Culture Object.
Do you offer customization?
All of our works are made to order and fully customizable in terms of color. Additionally, we also consider custom projects from time to time. Please contact us to discuss this further.
How do I care for my piece?
All of our pieces are handmade and should be treated with care. Our pieces should not be exposed to harsh or damaging conditions. Glow pieces can be wiped clean with soapy water.
Do you work with Interior Designers and Architects?
Yes, we love working with Designers and Architects and we offer a Trade discount. Please contact us with your business information for more details about our Trade Program.
How do you ship furniture?
All furniture is packed, boxed and shipped via FedEx Ground, UPS, or other similar service. Furniture in the greater NY area may be delivered by white glove transportation. Larger orders may be shipped by freight.
Do you ship internationally?
Yes, we typically ship by DHL, FedEx, or a Freight Forwarder for international orders. Please contact us for a quote.
What are your lead times?
Lead times vary by piece, order and our current schedule, but generally range between 8-10 weeks for glow pieces. Lead times begin with receipt of payment. Please contact us to confirm lead time. Custom orders may take longer.
Do you accept returns?
We do not accept returns or offer refunds, exchanges or credits. Deposits are non-refundable. All sales are final.
How do I place an order?
All glow pieces are available for purchase through our e-commerce website. Please contact us directly at info@kimmarkel.com to purchase all other works. Gallery objects are represented by Culture Object in Manhattan.
nyc
abc carpet & home
888 Broadway
nyc
culture object (gallery objects)
344 W 38th St
los angeles
the gilded owl
7282 Beverly Blvd
lenox, MA
wit gallery
22 church st
houston, TX
houston museum of fine arts
1001 Bissonnet St
provincetown, MA
room 68
377 commercial st